Best Car Rental Guatemala Near Me

Julian: Sehr professionell & ordentlich. Es wurde viel Zeit für Klärung von Fragen genommen. Das Auto war sauber und einem guten Zustand. Wir haben das Auto 2 Tage früher als geplant zurück gegeben und sogar Geld zurück bekommen. Empfehlenswert!

Esther Gomez: Always an excellent service.Thanks Hertz Guatemala!

Brandon Gomez: Buena atención

Alfredo Cáceres: Tuve muy buena experiencia y súper precios. La atención al cliente es muy buena.

Charles Rogers Cerezo: Great variety of SUV's, I rented the Toyota Prado and it was amazing!!!

Marynes Espino: Por mucho el mejor servicio para arrendar un coche en Guatemala, quiero felicitar al personal del aeropuerto por su atención y profesionalismo.

Gabriela Maddaleno: No renten acá. Hice una reserva días antes y cuando llego me dicen qué hay lista de espera. El carro lo iba a recoger a las 11 am y a las 2 am no me lo habían entregado. Ni me ofrecieron solución, ni me dijeron que tenía que esperar tanto. Eso si, primero me cobraron. Fue en Miami.

Bernard Lacarry: Excellent service chez cet agent Dollar/Hertz: site Dollar très clair pour avoir un devis, bon véhicule avec un état des lieux initial et un contrat très professionnel, retour du véhicule sans problème après 14 jours de location et un road trip tout autour du Gatemala (les routes sont parfois difficiles mais les conducteurs guatemalteques très prudents et sympathiques)

Ventas Bella Vista: Siempre usamos a Hertz Guatemala para alquilar pickups y carros 4x4...el servicio como siempre, es excelente!

Marisa Illescas: Se rento unos pickups para uso en la finca y todo salio perfecto...muchas gracias por el apoyo y el excelente servicio.

Gerencia Abstracta: Excelente trabajar con una empresa tan seria y responsable.

Charlie Rogers: Had a great time in Guatemala, and HERTZ was a big reason why. Renting with them was easy, the staff was great and the car was perfect.

Juan Samayoa: Great service both at time of rent and return..Muy buen servicio al momento de rentar y retornar...Muchas gracias!!!

Chris D: Customer service rep was good, the car was good too did over 1000 miles on it, only problem was the front window tint, so dangerous at night I could not see, ended up removing it because everyone here in Guatamala said to

Lilian Rubio: Great service, the car was ready to at my arrival, excellent customer service at pick up and drop off. Highly recommended.

Dollar Guatemala: Always a great option for car rental in Guatemala.

Josué Fernando Morataya: Congratulations for the service, attention, patience and cordiality of your staff. Leslie took excellent care of us.

Nelson Galicia: We rented a vehicle with Hertz Guatemala and Leslie was a pleasure to work with, at first we had taken an 8 passenger van, last minute we needed a little more space and she was able to get us another slightly larger vehicle which was great. A 2022 Hyundai Staria, brand new, thank you Leslie for your assistance from the initial contact.Recommended!

victor lima: Good, easy and practical and the staff is very effective! Thank you!! We will use it very soon!!

Webmaster Ossel: Excellent option if you need a car to travel through Central America for work, they allow you to take the car out of Guatemala and have service in almost all of Central America.

Jenssy Ortiz: Excellent service

JULIO ORTIZ: Excelent service

Edgar Galvez: IT IS A COMPANY DEDICATED TO THE SERVICE OF VEHICLE RENTAL, AND SERVICE WITH FIRST QUALITY PROFESSIONAL DRIVERS.

Jaime Rivera Florez: Excellent service. Good attention. very good everything

Rodolfo Fabian Miranda: Good service

Erika Moradel: Good service.

Gerardo Sián: Excellent

Jairo Chan: Too expensive.

Carlos Mejia: Excelente servicio y coberturas para el vehículo amplias

Romel Macias Pinto: Servicio excelente full recomendado. Colaboradores dispuestos a ayudar y hacer tu viaje seguro ameno he inolvidable.....

Luisjim2 lab: Personal muy atento a la hora de atender buenos y variados vehículos ade más de buenos precios y ofertas

Carlos San Román: Excelente atención y lugar para rentar vehículos, el personal es muy amable.

Stefan Walrond: Arrived at both Avis counters no rep present for Avis. Waited 30 plus minutes then the lady showed up saying she was busy in the most unprofessional way possible. Airport branch around 11pm Guatemala. Plus I called earlier that day to remind them that my flight is coming in late. Just ridiculous.

Enrique Arriola Dale: Love it

Marlon Vasquez: Excelente

Harold Ortiz: Se ve que han mejorado y desean prestar un buen servicio.

Michael Ortíz: Exelente

Mariano Sanchez: Cars are in good condition, perfectly fine to drove through solola's roads just to get the most beautiful view of atitlan's lake! I highly recommend this company not only for the professionalism but because they really care about you and your agenda to fit the appropriate car for your trip.

Carlos Zamora: El mejor lugar para renta de vehiculo

Rosa Almanza: DO NOT USE THIS COMPANY, THEY'RE AN INDEPENDENT OFFICE THAT USE AVIS' NAME!! They will try to scam you into agreeing to a deposit that they will try and keep! We had a horrible experience with the two employees working there on the evening of 6/2. They used profanity and argued back and forth with us regarding a minor scratch on the vehicle we were returning. They want to keep $2k DOLLARS for that scratch!

Brandon Anthony De León Hernández: very good vehicles

Abimael Lopez: They are thieves. I rent a card for $1,300 and they give me a small card. These rob robbed me. I rented a big car and paid and when I got there they gave me a small car and my suitcases were left on the street. Where can I report them? The workers are not first of all fecionales, they must be exchanged for people with Ethics

Krish M: Do not rent from this place, they’ll lie to you and overbook the vehicles so when you arrive your car won’t be available. I came here with a reservation I booked weeks in advance and they had the audacity to tell me that my car isn’t available because they sold them all out … like seriously ?! What’s the point of a reservation system then ?! I never used Avis in the states and I definitely won’t be using them when I travel to Guatemala or Central America, horrible service, disgusting attitude and worst professionalism from a car company I’ve ever dealt with.

EL CHAPIN QUINCHO EN SEATTLE ASENCIO: BAD SERVICE I DO NOT RECOMMEND IT IF YOU COME TO GUATE

Israel lallouz: terrible terrible terrible terrible terrible terrible. they overcharged us 300$ for a tiny scratch, were super long, unaccommodating and just plain out horrible. Dont fall for any positive reviews of this place, they are all fake!! trust me it is better to rent a car from mexico and drive it to guatemala rather than rent from this place. They have bad attitudes, the system takes forever to load so picking up your car will take over an hour, and they scrutinize every part of the car to see how they can take all your money from you. beware of avis.

Mauricio Macazaga: Carlos San Roman is the AVIS manager I don't know why he is making a Google review! I must say to customers REALLY be careful about using this company in Guatemala and your VISA assurance cause they will over charge without a valid reason as shown in the pictures, I payed USD$407 overcharged and when I asked for the evidence photos taken at the begging they never sent cause is an obvious scam. Im so disappointed about international customer services instead of making proper investigation they just plays a tricky fraudulent same game and give and answer two months later! They also charged me USD$157.80 for the cleaning fee and the picture below shows how dirty it was, that's insane for the economic in Guatemala. Please don't keep silence about their bad practices and make your review and better don't use this company if you don't want to get cheated!!Carlos San Román es el gerente de AVIS. ¡No sé por qué está haciendo una reseña en Google! Debo decirle a los clientes que REALMENTE tengan cuidado con el uso de esta compañía en Guatemala y su seguro de VISA Premier porque cobrarán de más sin una razón válida como se muestra en las imágenes, pagué USD$407 sobrecargados y cuando solicité las fotos de evidencia tomadas al principio nunca las enviaron demostrando una estafa obvia. ¡Estoy tan decepcionado con los servicios al cliente internacional en lugar de hacer una investigación adecuada, simplemente juegan el mismo papel fraudulento y dan y responden dos meses después! También me cobraron USD $157.80 por la tarifa de limpieza y la imagen a continuación muestra lo sucio por lo que se me ha cobrado, eso es una locura para la economía de un país como Guatemala. ¡¡No guardes silencio sobre sus malas prácticas y haz tu reseña y mejor no uses esta compañía si no quieres que te estafen!!Carlos San Roman è il manager AVIS Non so perché stia facendo una review su Google! Devo dire VERAMENTE ai clienti di usare questa azienda in Guatemala e la vostra garanzia VISA perché caricheranno senza un motivo valido come mostrato nelle foto, ho pagato USD$407 in eccesso e quando ho chiesto le foto delle prove scattate durante l'accattonaggio non hanno mai inviato la causa è una truffa ovvia. Sono così deluso dal servizio clienti internazionale, invece di fare un'indagine adeguata, giocano uno stesso gioco fraudolento e danno e rispondono due mesi dopo! Mi hanno anche fatto pagare $157,80USD per le spese di pulizia e la foto sotto mostra quanto fosse sporco, è pazzesco per l'economia in Guatemala. Per favore non tacere sulle loro cattive pratiche e fai la tua review e meglio non usare questa azienda se non vuoi essere tradito!!Carlos San Roman est le manager d'AVIS Je ne sais pas pourquoi il fait une critique Google! Je dois dire aux clients de faire très attention à utiliser cette entreprise au Guatemala et à votre assurance VISA car ils factureront trop sans raison valable, comme indiqué sur les photos, j'ai payé 407 USD en surfacturation et lorsque j'ai demandé des preuves, des photos prises à la mendicité ils n'ont jamais envoyé de cause est une arnaque évidente. Je suis tellement déçu des services à la clientèle internationaux au lieu de mener une enquête appropriée, ils jouent juste un même jeu frauduleux délicat et donnent et répondent deux mois plus tard! Ils m'ont également facturé 157,80 USD pour les frais de nettoyage et la photo ci-dessous montre à quel point c'était sale, c'est fou pour l'économie du Guatemala. S'il vous plaît ne gardez pas le silence sur leurs mauvaises pratiques et faites votre avis et mieux n'utilisez pas cette entreprise si vous ne voulez pas vous faire tromper!!

Alice Ciffoni: Tres cher

Dinesh Rajalingam: Had an awesome experience at this rental place. Alex (site supervisor) and Carlos (sales area manager) was so helpful. I would highly recommend the place. Renting a car in Guatemala’s a different experience to the one in USA, however I understand the reason behind the checks. Saved taxes by renting inside the city rather than at the airport.

Tim Rovenstine: Thumbs down for Avis in Guatemala. Be prepared to have your credit card charged $1,200 USD, in case you run off with the car. Sign two more blank vouchers in case you have an accident, and one for the gasoline station if you didn't fill the tank. My rental had HORRIBLE suspension, shifting into 3rd gear was grinding gears. The battery died on a ferry transport across the river that goes to Monterrico, and 12 men had to push us to get our car off the boat. They had magnifying glasses checking hubcaps, bumbers, under carriage. They accused me of NOT filling the tank, I filled and topped off the tank 4 kilometers from the airport. I was relieved to get out of there.

Alvaro Jose: Good

Vicente Miñana-Signes: Good service and good car

jonathan garcia: Terrible service. With reservation included, they do not have available cars.

Estuardo Flores: Beware of this AVIS at Guatemala Airport, first they changed the originally quoted price on the car. After returned car and inspection is done by an AVIS associate and show nothing wrong with the car, he say go in peace we will send the receipt to your email, surprise surprise hours later they send a picture of one tire slashed saying they will charge me for the 2 front tires. People at that office are total crooks, if you return the car stay there until they give you the final receipt and signed vouchers. The Budget office next to them are honest never have a problem with them, they just did not have a car available.Cuidado con estos LADRONES, cargos extras y cobran por cosas despues de retornado el vehiculo. Revisen lo que firman y cuando devuelvan el vehiculo asegurense que les den el recibo y cualquier vaucher de la tarjeta que firmaron.Si van a este lugar es bajo su cuenta y riesgo. Ya fueron avisados

Carlos San Román: Excellent service and customer service and good prices

Joëlle De Weerdt: It is a shame. Do not rent a car with this company. We had a problem with a battery and it was really hard to get someone over the Phone that actually do something and keep you updates. First day we had problems with the battery, four hours later they came up with a call and didn't want To send us someone. Wé left the car and went To our hôtel. Next day the car didn't start. There was a need To change the battery. We waited 5 hours To get the response that we had To spend a night Where we were which was not planned of course. We lost our booked hotel, had To pay the additional parking and book a new hotel and a day of car rental. Day rate was 68$ for our pickup. Total loss of 150$ and our time !!!! When we went back To the office they didn't care at all of the situation. No monetary compensation and in addition they made us an offer that was actually robing us even more money.In summary: do not rent with avis. Their service is poor and attention to client is unexistant. NEVER AGAIN !

German Dario Manrique Ramirez: Effective site to rent a vehicle....

Pavol Luptak: They sent me the confirmation they have a car. But finally the didn't. And were not able to provide me the alternative. And I paid extra 110 USD for the insurance I didn't use

Klaas Tjoelker: Friendly but slow staff; inefficient procedures dependent on supervisor who was not present. Tarifs offered by Expedia for Avis cars do not mention mandatory extra costs (insurance not covered by Allianz offer on Expedia site). Two different guarantees on credit card are compulsory (for damage and fines). The car that was delivered was smaller than the announced model. Car delivered had a lot of damage, which didn't withhold employees from painstakingly trying to find additional near-scratches on the car afterwards.By the way, I found out that the European Avis President's Club card does not entitle to the same advantages as in Europe.

Carlos Zamora: Zona10

Eric Cházaro Cavero: Rente un automóvil categoría superior a través de Expedia. Al llegar a Europcar en el aeropuerto de Guatemala resulta que no tenían vehículo similar. Me querían dar uno de una empresa en convenio , obligándome a pagar un seguro que equivalía a dos días de alquiler. Me ofrecieron una pickup de categoría muy inferior y sumamente maltratada. No me acreditaron nada. Me obligaron de cualquier manera a contratar un seguro por 160 dólares por 4 días. No venía con el tanque lleno. Pero al regresar el vehículo si lo exigían. Pésima experiencia.

Kaleb Sanchez: I would give this place negative reviews if I could…..terrible customer service. I have been hung up on multiple times by customer service representatives and Mariano Vasquez continues to push me off the phone when requesting a copy of my rental agreement. I have been trying to work with them for over 7 months to get this document… terrible customer service. Unbelievable hidden fees. Do not recommend.

Asen Ilinchev: The worst experience ever. We have been to over 30 countries worldwide but this the worst rent-a-car company ever!!! They gave our car to other person and left us without a car. We had to argue about 1 hour without any positive result. We have been told to search a car from other rental company. But it was Christmas and all cars were reserved. At the end we returned to the office and they gave us unauthorized car. Of course we had been forced to pay extra money for insurance. This is unprofessional company!!!

Sevag Ainejian: Même expérience ce jour que celle citée plus haut. Je suis passé par le site Orbit, qui indique bien que la réservation contient une couverture complète, y compris pour les tiers. Puis arrivé chez Europcar, le prix fait quasiment doubler car l'assurance proposée par Orbit ne convient pas à Europcar.Je suis allé louer chez un concurrent bien mieux note, pour bien moins cher. Nous avons perdu les 15% déjà payés a Orbit, contre qui je vais aussi me retourner

FEAR amY: Absolument choquée de cette entreprise.Si vous lisez ça n’hésitez pas une seconde et fuyez !!!!C’est une arnaque totale - j’ai réservé et payé via expédia, et au moment d’arriver ils ont refusé de me donner la voiture si je ne payais pas une caution de 5000 dollars (US!), alors que dans mon contrat il était écrit 700€ - Me disant que c’était une politique interne, tout en étant incapable de me fournir un justificatif / papier ! Après ils m’ont annoncé une taxe en plus propre au Guatemala, que je n’ai eu nul part ailleurs en louant une voiture et encore une fois mon contrat annonçait que toutes taxes étaient comprises !ARNAQUE

Marta Bujak: HIGHLY RECOMMENDED. Special thank you to Eddie (sorry if I misspell the name).I did not check the reviews before and lucky me! I amdeeply surprised with the all opinion.We rented car and once arrived there was no automatic but manual one which we accepted without a problem. We got a bigger car than what booked.The car was in perfect condition! I would say like brand new.The 3 people who were there at that moment were very friendly and helpful.Eddie who was managing our booking is a top employee! Thank you for all your help (with a rental, with sim card and during the car accident).so yes, we had a small car accident due to not our fault, we do not speak Spanish, they another driver does not speak English. We had no idea what to do. Eddie assist us via whatsapp and arranged everything very quick.ps. he is very modest and keep saying this is his job but I know he does his job with a dedication! It was a pleasure. We felt really taken care.

Benito Herrera: Los comentarios anteriores son malos, pero mi experiencia no fue tan mala, me comentaron que hicieron cambios de personal. Cierto, reserve algo y no estaba pero resolvieron rápidamente, me dieron más opciones y fueron siempre amables y serviciales. El seguro es un problema en cualquier rentadora en Guate, conviene tener seguro para ir tranquilos y eso aumenta el costo.

Abu Memon: Renting a car is not a happy occasion in Central America ...I faced the same issues in Honduras and Guatemala.....but... this Europcar rental agency leaves every other far behind in bizarre ways:1) They do not want to accept the insurance provided by your Credit card .2) They do not want to accept any insurance provided by any other insurer from their own country.3) Even with the best of insurance that I had from that country( $75000 with zero out of pocket)- which would be about 5 times the cost of the car I rented, they still wanted me to sign in advance, papers accepting liability and to pay fron my credit card deposit- should any incident occur.4) I was given a car smaller than what was contracted for.5) And lastly, they wanted me to accept liability for a stone hit (less than 25 c size)on the bottom most portion of the car door. (Photo attached)Stay away from them...they are a scam...i would also call them frauds

Ricardo Leon: Dan un servicio con engaños,yo reserve un vehículo en una aplicación y al momento de ir a recogerlo me dicen que no lo tienen que tenía que escoger otro tipo de vehículo ya con otro tipo de precio,y al momento ellos de hacer las transacciones ellos dan un precio en dólares y al ellos pasarlo a cambio en quetzales no lo ponen al precio del mercado sino un cambio más alto al que la empresa les conviene

Moses Thompson: Made me pay an extra 40usd per day for additional insurance when I turned up on the day without warning me beforehand. This is despite me showing them my full insurance policy which covered me for all of the risks.I amended the time I was returning the car from 6.30am to 11.30am the same day as my flight was changed. Despite me informing them of this change they insisted that I pay for another full day of rental when I returned the car even though I had paid for the full day.Very rude and clearly taking advantage of the foreign customer. Not what you expect from a multi national rental company.

Maxime Peyrieux: J'ai réservé pour Noël prochain. Au vu des commentaires précédents je me suis soudainement méfié. J'ai appelé l'agence locale ainsi que le service international de Europcar pour savoir si mon assurance bancaire qui couvre les locations de voitures suffisait et les deux disent que non il faudrait prendre une assurance locale supplémentaire. A aucun moment c'est indiqué lors de la réservation sur le site pour vous prévenir que c'est obligatoire. Ils disent que nos assurances ne couvrent pas pour le Guatemala ce qui est complètement faux puisque cela couvre pour le monde entier... Merci aux autres commentaires et pour notre part on va annuler et voir ailleurs !!

Wendy: Yup everything the other bad reviews say is true. They seem to try to make more money from their insurance coverage than by the actual car rental. Even the most expensive insurance they offer doesn’t cover tires and rims which is really needed with the bad roads in Guatemala. If you do have a tire pop on you and you need to replace it make sure it’s the same brand they have on the car or they’ll charge you for a new tire. We rented an Hyundai H-1 and it was dirty from the inside, they showed us several of them but they were all dirty. When we pointed it out they said that clients get the cars dirty and don’t clean them but that they definitely charge them for that. I don’t understand why Europcar doesn’t clean them if they’re charging ppl.

Yu Qin: I ABSOLUTELY do NOT recommend this company to anyone in Guatemala. I made a reservation for 400USD for 3 weeks, before my arrival they told me that I could not get the vehicule without their insurance for $40/day, so the rent would become 2200 USD. When I show them that I had my personal premium insurance, they tought me that was mandatory to buy insurance from THEIR company. So that I asked them to show me the text which indicates that the client has to buy insurance with Europcar, they just told me "We are in a meeting, we have no time"The employees of Europcar think that all the clients are stupid.I just canceled my reservation, they are other companies which are much better.EUROPCAR = thief

Luis Carlos Sanchez Osorio: Terrible service they made me arrive at 5 am to leave the vehicle and no one ever came to receive the vehicle, however they contacted me and gave me a satisfactory return

Bernard Noble: I would not recommend this company to anyone in Guatemala. I had a tire blowout because of all the pot holes and they charged me for the tire. They nickel and dime you on the insurance they make you buy. Their customer service is horrible and they do not explain anything. Very unhappy but i will never rent from this company. Horrible experience.

Nidia Orellana: Absolute thieves. I reserved a car online for the price of $1200 for 16 days. When we got there they increased the price by 800 DOLLARS, not quetzales. The lady had the nerve to tell us she could give us a $300 discount and give us the vehicle for $1500; the irony of her saying that she was giving us a discount when her "discounted price" was $300 above the reserved original price. We did not take the vehicle and figured something else out in Santa Lucia. If I could give ZERO stars I would.

Omar Deleón: Good service. Accesible price. Staff very friendly and professional.

Fernando: Where is the Zero (0) stars so I can click on that? Read the reviews and believe the warnings. The rent amount was okay but a couple of days before my arrival, they started contacting me to sell me insurance for $125 for a 12 day trip. They said the insurance I bought at Travelocity was not good in Guatemala. Upon arrival, disclosed that they wanted $125 PER DAY for insurance. And, the insurance was for everything except "partial damages" meaning that unless your car is completely totaled, you will pay for it. They had two lower rates, but with even less coverage. I saw two groups of people arguing with the "workers" while I waited for another car company to come pick me up and get the car elsewhere. Read the reviews, you've been warned, DO NOT GO HERE.

Edwin Lopez: My sister and niece rented a vehicle in this place and the first bus they gave us was beaten up and scratched and the engine made noise from there the second bus had more bumps and scratches apart from that they were even charged for a scratch that it already had I saw the vehicle and I checked it with the person who gave us the vehicle and that scratch was there but well unfortunately that is a way to steal the money, well, I imagine and with all those bumps and scratches that the bus had, they have charged the money and he has put it in his pocket because there is no way to say that they fix the vehicles because they are all mistreated. I recommend this company that rents vehicles for my part I give them a zero they are not useful.

Maxceen Augustus: Unfortunately, it is not possible to give ZERO stars. This was a horrible experience from start to finish. This company provides a WhatsApp number but does not respond to calls or messages. We found out the night before our trip that the vehicle we reserved was not available. We reserved an SUV and all they could offer was a pick up truck or a manual car. Not even similar. Also, the final price was triple what we expected to pay from our Expedia booking because they refused to accept the collision damage insurance sold by Expedia. We considered canceling but with only a few hours to spare, we did not want to take the risk of trying to find a vehicle after we landed in a different country. Of all the staff that we dealt with at Europcar, only one person (Mariano) displayed even the slightest bit of concern for customer service. The others (especially Melissa Toj) were rude and unhelpful. The supervisors were also obnoxious and only cared about collecting as much as possible. They could not care less about the customer experience. This was a black spot on our vacation and caused us a lot of stress and anxiety. I would NOT recommend this company.

AMAR IXCOT: Too bad service, thieves, all the cars are already old and scratched and then they want to charge you for new scratches and the cars are already disgusting, bad customer service.

John Morris: We were charged for imaginary damages in the car, they assured me that we scratched the door and we were not able to see anything damaged and we were charged more than 250 dollars for that, NEVER RENT A CAR THERE IS A COMPLETE SCAM.

Mario Augusto Cantoral Marroquin: Terrible service and the vehicles do not match the category they offer

Fernando Sagarminaga: Very good experience, Ericka the girl at the front desk was very kind from the first day of renting the vehicle until the day of delivery.

douggsol: Bad customer service, cars quite damaged and now with the super idea that if the wash is not returned they charge an additional $40, ridiculous.

Sam S: Estamos devolviendo un coche. Un trabajador atacó el auto antes de que entráramos al área de estacionamiento. Luego se sentó en su automóvil después de que ambos dimos la vuelta hacia el área de estacionamiento para evitar la situación. Evita este lugar.

Jorge manrique: Very good service by staff.

Luis reyes juarez: Todo bien

Carlos R. Aguirre: Recomendado, el día de hoy estoy regresando un vehículo que arrente con ellos, excelente servicio al cliente, y buenos carros.

David Arias: Rente un carro con mi tarjeta de crédito y no me lo dieron por qué no era suficiente tiempo, no me dieron alternativas, Pésimo lugar. Nunca alquilaré aquí nuevamente !!!

Dalton Morris: This place sucks. Made a reservation for one day and upon arrival they said I could only rent the car if I rented it for more than one day. Their website allowed me to have a car for one day and the agents inside would not allow me.Their customer service skulls were terrible as well.

sonia lopez: Buen servicio todos los años viajo con ellos,buenísimo se los recomiendo

Alexander Alvarado: Good service I loved traveling with the Thrifty Car Rental option and Miss Ericka Garcia gave me excellent service I recommend them

Ana Lepiz: Excellent attention from Ericka Garcia supported us at all times the collection and delivery of the vehicle was fast and very efficient

Mao Echeverry: After reading all reviews, I can say that my experience is a summary of many of them. Simply put: they will charge you for scratches that were "not reported" at the time of rental. I picked up the car at night, while raining, and I did a quick inspection of the car with my phone flashlight, finding the typical scratches for an used car. Once I returned the car, two people spent 15 minutes checking for the car. 15 minutes!. They found a very small scratch that I didn't see during the inspection. Took the car somewhere else for other 15 min, and then charged me 800qtz for the repair. They showed me some pictures of the "before" where I could not even see the already reported scratches, and finally they ended up charging me 600qtz and a discount. A DISCOUNT!Anyway, if you keep reading other reviews, others had the same experience: a scratch, a charge for the scratch after a weird inspection somewhere else, and a discount for the next rental.People looked very friendly and were very helpful, but after reading all other reviews, I could say now that it is just the way they work.Go to other place for a rental. No doubt.

Randy Wilson: We rented two cars from this place. They were actually pretty nice to us. One car was manual, the other an automatic transmission. Both cars had scuffs but ran well. Guatemala roads are brutal, so go over speed bumps diagonal. Beware of Google Maps sending you on "scenic" routes (including through a river where the bridge was out...). Two things we didn't like here, though: There is a "mandatory" liability insurance ($11/day or something) that should really appear when you book instead of being sprung on you when you arrive. Also, we got charged $50 (Q400) for a tiny scrape on the bottom of the bumper where you can't see it. We didn't take pictures down there, so can't tell if we did it or not. But given the state of Guatemala roads, it would be fairly impossible not to get a scrape like that at some point. But take pictures underneath in case they try to get you with that. (Still, $50 is less than the optional collision insurance would have been).

Keiry Sosa: This car rental place does not provide good customer service. They gaslight their customers and do not own up to their actions. We had proof of scratches the car ALREADY HAD and still wanted to charge us for them. Do NOT rent cars with them. If I could rate no stars, I would!—This car rental place does not provide good customer service. They manipulate their customers and are not responsible for their actions. We had evidence of scratches that the car ALREADY HAD and they still wanted to charge us for them. Do not rent cars with them. If I could put zero stars I would!

Randall Griffith: I had to wait 45 mins after we did my paperwork to get the car. Car bumper was messed up when I got it and they wanted to pin in on me. I return the car early and was still charge over $200 more than what was suppose to be. Never go there if your American!

alexis gonzalez: They were quick and friendly and we didn’t notice a scratch on the car which they helped to quickly address

Josué Chox: El peor servicio que he podido recibir me entregaron un vehículo averiado y me lo cambiaron dos días después por otro peor, estuve llamando y ninguna persona me quiso solucionar el problema no he sido la única persona que ha tenido inconvenientes con esta renta dora!Definitivamente fue la peor inversión que he echo!

Susana Merlos: The worst experience renting a car in Guatemala and with this company, I arrived at the airport, waited and called and when someone answered I hung up the call, half an hour later a man came to ask me if I rented a car I said yes and I never came back, I had to rent another car and really the conditions of the cars are bad Too bad there are no regulations about that in Guatemala, I made my reservation with Expedia but it was a BAD EXPERIENCE WITH THIS COMPANY! now i am asking for my insurance money back.La peor experiencia rentar carro en Guatemala y con esta compañia, llegue al aeropuerto espere y llame y cuando alguien contesto me colgo la llamada, media hora despues llega un señor a preguntarme si yo alquile un carro le dije que si y nunca regreso, tuve que alquilar otro carro y de verdad las condiciones de los carros son malas Que mal que no haya regulaciones acerca de eso en Guatemala, mi reserva la hice con Expedia pero fue una MALA EXPERICIENCIA CON ESTA COMPAÑIA! ahora estoy pidiendo mi dinero del seguro de regreso.

Ricardo Obregon: Buen servicio al cliente, tenia dudas sobre la renta y fueron explicadas en general bien.

Juan Pedroza: Horrible service, car very slow no power, I left a flashlight and I asked back and they denied that I never left there. Thry chargedbfor insurance when intold them not to because my credit card will cover and they still charged me for it

David Alonso: Horrible toda la experiencia con esta compañía ya hace un mes que rente un carro, el cual tenía unas condiciones pésimas y además de eso le robaron un espejo en mi estancia en Guatemala, pague 70 dólares de seguro y 650 dólares de depósito, 400 dólares cash y 260 en tarjeta, me dijeron que me iba a a cobrar un deducible de la pie que le robaron al espejo, cuando pague 70 dólares de seguro, la pieza cuesta de 16 dólares a 29 dólares, y aún non comunicado conmigo para decirme nada del depósito que di y mucho menos me lo han devuelto. Lo rente a través de Priceline y ellos tampoco dicen nada, o sea una forma muy sutil de robarle el dinero a los clientes. NUNCA RENTEN EN ESTÁ COMPAÑÍA

Melissa Gravlin: I booked a rental car through Priceline for a fox rent a car in Guatemala. I arrived at the airport and was met by a man that was identifiable as a fox rent a car employee as he was wearing a polo with the logo. We exited the airport and he was standing beside me and next thing I knew he was gone. No explanation. I speak Spanish and he didn’t tell me what was about to happen or what I needed to do. About 10 minutes later (after standing outside the airport as a single 27yo female completely alone in a foreign country), a different man came up beside me and told me to follow him. He led me to a white crossover vehicle that was different than the one I was renting. There was a woman driving it and without explaining to me where they were taking me or what was going on, they began to load my luggage in the vehicle. Again, I speak Spanish and it still took them about 2 minutes to explain where they were taking me and why. Once I get in the vehicle, the woman takes my son and I to some back alley place and hands me a bill that was more than double the amount on my reservation. I had previously paid for insurance through the Priceline reservation and I received a confirmation email that states I would be charged $109 at pick up. The bill she gave me was for $328 and insisted that I had to pay her insurance and 4 other types of taxes. I tried to ask her to explain why I had to buy insurance a second time and she didn’t offer an explanation she just said I had to. I asked what all of the other charges were and she just said they were taxes in Guatemala, no explanation. She was very rude and rather than help me come up with a solution, she stopped answering my questions. Again, it was 11:30 at night, I’m alone in a foreign country as a 27 year old female. I was extremely stressed and frustrated. How is it possible that I received a confirmation for a reservation with a distinguished price and then they try to charge me more than double the cost previously reserved. It is dishonest and absurd. I have never experienced such horrible service.

Reem Bishawi: Don’t book through Expedia

Li Fr: I was overcharged $50 from what I was quoted in Priceline. I was told that they do not take the auto insurance that I bought through Priceline and needed to buy their own insurance. I had to cancel the Priceline insurance and be refunded. I was also given a car that had been rear-ended and had the whole back of the car damaged. The car was also a city, tiny car versus the sedan that I had reserved and expected. I do not recommend this place unless you are into being scammed and losing money.

Ed Acosta: First cat bald tires in the front, 2nd car was great, drop off they we're late for the drop off

Rodrigo Figueroa: I DO NOT RECOMMEND this company. They make you pay extra money all the time. The car we were renting was not available. They gave me this old car for a few hours and come back 5 hours later and they didn’t have the car either. They were trying to give me the old car for an extra price, of course my family said “NOT” and they were not giving my refund a lot and I had to call my bank to cancel the payment because I didn’t want the car anymore. Super unprofessional..!

Frank Reyes Otero: It's a disgusting company, we paid $64 insurance through Expedia and they told us that it's not worth it here in Guatemala that we have to buy the one they sell us, on top of that we buy the insurance and when they take our car they bring us one that It wasn't because we rented a Hyundai I10 and they took us a crashed Chevrolet Colorado van with tires with almost 10% life, an outrageous amount of very zinical attention, I don't recommend this car rental site at all! I hope they give us back the money we redeemed

Norvin Ramirez Mecanico.: They are scammer, don't use them.Just over night the change my price and the vehicle, the price when up $450 just because the "expidia insurance is not aceptable" and they want to sell a $25 a day insurance (no even in USA is that expensive) also they say the pictures in the web side are just reference, those are not the real vehicle!!!! Ha ha don't make deals whit theft, I had to use a different company the day before we arribe to Guatemala

Cindy Pazos: 👌

Justin: We made a reservation using Expedia and opted for the insurance. A couple days before the pickup date, we got an email from a representative there saying that the price was $100 more than we were quoted (33% increase). She said it was for the insurance for which we already paid. I showed her the invoice from Expedia and she showed me an entirely different one. She said ours was incomplete.I talked with Expedia and they assured me that the price wouldn't change and to show Fox our conversation. When we arrived, there was no one there waiting for us. We had to make several calls and get help from multiple people to get in contact with them. After an hour of waiting they finally showed up. Yhe people that showed up were very unprofessional and were laughing and joking around.The car we booked wasn't available and they insited on the increased price. They also wouldn't let us use the insurance from Expedia.We contacted Expedia and told them the situation. Fox would not agree. So we had Expedia cancel. We had to call another company to cancel the insurance.We wasted time and possibly money (if we're not properly refunded). The whole experience was terrible, unfortunately.

Edita Monzon: Que mal servicio el 21 de Diciembre había reservado para una h1 y cuando llegamos a la ventanilla no habia nadie y tuvimos que esperar mucho tiempo para que nos dijieran de no estaba disponible la camioneta entonces para que diablos uno hace reserva si no van a tener disponibles los carros la suerte que nos fuimos con otra compañía de carro donde nos trataron re bien y nos dieron carro de lo que queriamos gracias a inter america rental car

Krish M: Wow. Renting a car in Guatemala has been the most frustrating experience I’ve ever had while traveling. Upon arrival Dec 25th, I had a reservation with Fox, unfortunately, there was no one at the window downstairs to greet you and when you call them, no one answered. “Luckily” I made secondary reservations elsewhere but I came to find out that no car company in Guatemala actually honors the reservation system. They over book and then sell out and if you’re too late, you’re stuck. So we we’re stranded that day we reached, but I was luck to get an Uber to carry us home. The next day, Dec 26, I arrived back at the airport, searching and hoping to get a car. No car rental companies had anything but we were fortunate to finally see someone at the Fox rental window. We told him our situation (unfortunately there was that language barrier) but he called someone from the nearby office and they came over and spoke with us. Ricardo, was very nice, we explained to him our situation and he was willing to work with us. He went back to the office and found us a car (considering it was a day later), he got us the vehicle, honestly, wasn’t the best quality vehicle, kind of old, had a check engine light, crackled and creeked and sounded like it would’ve broke down but we wasn’t going to let that stop us and ruin the vacation, so we took it anyways. 4 days into our trip the brakes stopped working, we had to carry it back to the office and once again Ricardo helped by exchanging with another vehicle, smaller than what we had before but usable and we kept it until we had to return. Overall, I’m grateful that Ricardo helped us out, do appreciate that. Some things worth improving and fixing, but I’d book with him again, next time I’m visiting. Far better treatment and customer service than anyo go the companies outside the airport (Hertz, Avis and Budget).

Mynor Reyes: Two days into the my trip I noticed the wires from the tire were exposed so before I had a flat I changed it with the spare one. When. I return the car I was charged for the bad tire... after they forced me to buy their insurance that I thought it will cover everything, even though the tire was bad in the first place. Edwin was the only one who helped me to get my Money back after 5 weeks of constantly calling and texting him. Bad experience but at least he was honest and helped me to get my money back.

Fredy Diaz: Do not count on a reservation with these people, I had used their service in the past and hadn't experienced the bad side of but today I had made plans for the day and got there at the time I had the reservation confirmed for, just to find out they did not make any reservation and had no vehicles, only received a pseudo apology from the guy there but the person who failed in do their job only left me in "seen" when I sent them my complaint. Terrible service.

Estefany Reyes: Excelente servicio super recomendado

Robin Lopez: In Guatemala Alamo, Enterprise and National is the same company. We had booked in Flores for several days, when we arrived they did not have the vehicle and we had to go to another agency. We had also booked at the Guatemala airport for several days and when we arrived they did not have the luxury car and they wanted to put us in another because the luxury car was reserved for someone special. Terrible service and rude attitude. I asked Carlos Estrada, who was attending us, for the number of the central management offices and he refused to give it. Here is a picture of him. I recommend you go with Avis or another rental agency that can provide you with a satisfactory experience when you are traveling.

Jennifer Nayeli: If I could give them zero stars I would.TERRIBLE experience, they promise us something that they do not fulfill. They do not notify that the car is not available.The truth is that we work to help others through a non-profit foundationFOUNTAIN OF RESTORATION CHAPLAINCY registered in the United States in California. Many children were waiting for us to deliver food and clothing, unfortunately because of this company we suffered delays and left the faces of these little ones full of tears.DON'T WASTE YOUR TIME! THERE WAS NOT EVEN AN APOLOGY!Too bad, it is because of this type of event that many people who want to help others are discouraged.BAD SHAPE, DON'T WASTE YOUR TIME!

Aldo Chi: Excellent customer service

Wilson Lopez: Very good service, I have rented several vehicles in Peten and so far not a single problem, also good service from the staff, they have treated me very well

Robert Pangborn: The following is a fair and balance review: for context, I am an experienced business traveler and have rented many vehicles in Central America. I selected Enterprise in this case because I expected better service and less hassle (despite the fact that they were considerably more expensive for a equivalent vehicle through the booking site. We picked up our vehicle as scheduled from GUA. The agent for us set up pretty quickly, BUT gave us a smaller vehicle than originally described and an automatic trans. Didn’t have other options and he acted like he was doing us a favor... I was too tired to argue and we started our journey. After arriving at Lake Atitlan, we parked the vehicle, which did not start the next day. We were 3 hours from Guatemala City with only a centralized roadside assistance number. Rather than waste an entire day waiting for a jump, a local hotel owner drive over and tried to assist. The car would NOT start. We inspected under the hood and noticed 2 very concerning things - first, the battery as undersized and was tied in with a rope! The rope was tied off to some cooling/ac tubing that was also starting to bend. If you have ever driven in Guatemala you will know this is very unsafe. Second, there was a electrical harness that was pulled out with frayed wires. You could see where someone had tried to “fix” this issue with electrical tape. One I reinserted the bare wires into the plastic harness it started but a check engine light came on. We called Enterprise and told them we needed a vehicle exchange and Antigua was the closest trade out 2 hours away. We limped it to Antigua and traded it out. The agent was surprised that they had rented this car out in this condition, though there was not apology for our inconvenience). He noted this and we swapped out. When we turned it back in, the agent in Guatemala City said we had a $50 damage charge for the broken harness. I told her this was not the case and she needed to call the Antigua office. After some conversation, she concluded that this item was as not my ‘fault’ and we settled out.Enterprise: When a client has a poor quality experience, it would serve your reputation well to go the extra mile to make it right (or apologize) instead of expecting the customer to go the extra mile to get through it.Potential vehicle renters: I’d consider highly another rental company - please read other renter reviews as these will guide selecting the best available option for your trip.

Jose M Reyes P: Very good experience, most new vehicles at very good rates

Larry Castillo: Excellent prices fine attention I gave it 4 stars by mistake previously

Oscar Estrada: very good place

Gabriela De Leche: Excellent company, very good service

King Mobile: Do not rent a car here, they make you sign blank as if you were signing in front of a Notary! That's illegal. They will make you sign paperwork like if notary is witness All a SCAM!

Juan Orellana: Very good service and vehicles in perfect condition

Ronny Ordoñez: Always very friendly, good service.

Alejandro Pineda: very good efficient personal attention

Victor Augusto Barrios Gómez: Excellent prompt service and excellent customer service

Victor Barrios: Excellent service, ample parking and good customer service

Eduardo Hernandez: for the prompt attention of the staff.

Miguel Ulloa: Well, however there is a good opportunity for improvement in customer service, a month ago I went to say hello and said good morning, and the response I got from one of the ladies was ignorance. You definitely can't have this attitude in customer service

Pablo Juarez: Very good service

Giovanni Rojas: Excellent service, better impossible

Marco Vinicio Soto Lugo: yo tenía que regresarlo antes de las siete el día de la entrega !; Y eso que me reservación indicaba otra hora! Y lo que me dicen al final , no podemos hacer nada aquí lo dice el sistema. Alquilen mejor en otras agencias , que sean internaciones .(Translated by Google

ma gatica: good prices, good vehicles, excellent service, thanks

Enrique Aldana: Excellent and very good place

oliver marroquin: Preis-Leistungs-Verhältnis ist top. Das Auto (Kia Rio) hatte schon heulen, aber im gutem Zustand. Werde ich wieder nutzen.

alberto Sevilla: Initially everything was fine, but in the end a complete mistake when going to deliver the vehicle, the tank was filled as requested, it turns out that due to their negligence they omitted to tell us that the office closed at 1 pm and the vehicle was to be returned at 6 pm. We had to move to another office 20 km away and obviously there was a fuel expense for which they fined us 150 quetzales making us pay for an error on their part. I do not recommend them, better look for another company.

Hugo Barrientos: Terrible, I went to rent some cars, the first one dropped its brake light, they changed my car, then the second car had a problem with the fuel gauge, I filled it up and they charged me Q144, which

Gustavo Garcia: Good price and recent units, recommended

carlos Solares: Good service and personalized attention, good prices

Julio Castillo: Nunca vi donde me le hicieron un rayncito enfrente y me cobraron 800 mas solo por un rayon

Alejandra Rojas: Buenos precios

Ana Aldecoa: Poco parqueo

Edgar Augusto Flores Mendoza: Tardadito

Estuardo rivera saraccini: Buenos carros

Makis Dimo: Old Car compound and Rental places. Better avoid at night. Loads of homeless people around.

Luisal Rope: Muy buena atención, buenos carros y precio razonable

Sandro de Berti: Fácil, sin Complicaciones, reglas claras sin costos escondidos! Lo necesitas- lo tienes aun a corto plazo. Hasta la proxima

Ruth Noemi Vasquez Raymundo: Muy buen servicio, altamente recomendado

Fernando Spross: Bien...pero tuve un inconveniente con el vehículo y no les importó

Byron G: Es accesible pasar por un carro..Solo mejorar la atención al cliente

Luis Folgar: Variedad de vehículos, excelente opción y confiable

Leonel Hun (Manito): Bien práctico de ubicar rápido y amables...

Edward Cristian Perez Garcia: Variedad y buen precio

Platica con Santa: The best service we have received when renting a car.

Webmaster Makina: WOW!!! Impressed with the service and quality of the cars at Dollar Guatemala.

Webmaster Ossel: Very good service and excellent cars for alauiler at Dollar Guatemala!

Guatemala CC: We rented a pickup for work and the customer service was great, the pickup was the latest model and in perfect condition.

Charlie Rogers: Had a wonderfull experience renting from Dollar in Guatemala City.

Jesus Herrera: Rented a car this fall and the agent was very rude.All they want to do is provide you with fee on top of fee.Car was very dirty in and out.When I received the vehicle the trunk had a dent 4 inches in diameter of damage.

Julieta Cabello: Hello, I need a WhatsApp number to contact you from Argentina

Teresa Quinonez: Do your self a favor and stay away from this companyI rented a car from them 02/19and when I dropped the car off they claim there are scratch underneath the car, I did took picture of the car when I picked it up but no I didn’t took picture of the car underneath 🙄The thing is that I don’t recall doing anything to it, I asked if they can provide me with picture of before and after to support their claim but of course all they could send is the after, someone else did it and I got charge for it 🤷🏻‍♀️And after almost a month they haven’t release part of my depositYes I have been calling they say they will look into it and nothing yet